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Scottish flower essences & remedies made with love & in co-creation with nature

Returns, Lost or Damaged Goods Policy

v2. 15th April 2013

(1)    Introduction


We understand that from time to time you may wish to return a product to us. 

We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2)    Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)    we receive the returned product within 30 days following the date of receipt of the product;    

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact) and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the returns procedure set out below; and

(d)    none of the exclusions set out below apply.

(3)    Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Request your good to be returned via this website,  or Email sales@findhornessences.com or call +44(0)1309 690129 requesting a refund

Please state the following information in your email / call –

Name
Address
Order Number
Reason for Return

Findhorn Flower Essences will provide a return reference number for you to include in the returned package.

Products returned under this policy must be sent by recorded delivery to:

Cullerne House,  Findhorn,  Forres,  IV36 3YY,  United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.

(3)    Lost or Damaged Goods

In the unlikely event that your product is lost or damaged in transit, please contact us in writing or by email at sales@findhornessences.com. In the case of damage please contact us within 48 hours of receipt and return the product to the following address:  Findhorn Flower Essences, Cullerne House,  Findhorn,  Moray,  Scotland, IV36 3YY

In the case of non-delivery,  please wait for 15 days from the date of your order in case it has been delayed by the postal system.

 

(4)    Exclusions


The following kinds of products may not be returned under this policy:

(a)    any other product liable to deteriorate within the period set out in Section 1 and 2 above;

(b)    DVDs, CDs other audio or video or audio-visual recordings;

(c)    toiletries and cosmetics;

(d)    any product made to your specification;

(e)    any product made to order;

(f)    gift vouchers.

(5)    Refunds


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 

We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.

(6)    Improper returns


Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)    we will not refund or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)    About us


Our full name is Nature Spirits Ltd.  

Our our principal trading address is 

Cullerne House
Findhorn
Forres
IV36 3YY
United Kingdom

Our company registration number is SC203950

Our email address is sales@findhornessences.com